Once an order is placed online, you will receive and email confirmation of your order status and a pick-up date will be set. Once a pick-up date has been set we ask that you pick up your order within 2 business days. There is not a lot of space at Stafford Pharmacy, therefore orders must be picked up as soon as possible. If something changes and you are unable to pick up on the scheduled date, simply contact The Diaper Drawer and we will make alternative arrangement. Sometimes life gets in the way! If the order hasn’t been picked up within 2 days, we will make 1 attempt to contact you. If we do not receive a response and an alternative date is not set, the products in your order will be returned to stock. Thank you for your understanding.